Service and support contracts
Service and support contracts give our customers privileged personal support. Brüel & Kjær provides three types of support contract
With a service and support contract, customers are entitled to privileged personal support. Brüel & Kjær provides the following support contracts:
- PULSE software and maintenance contract
- Extended warranty - hardware
- Service contract for vibration test systems
The Brüel & Kjær support team is available to help you when a problem arises. A global team of skilled product specialists and application engineers backs up the support team. With a support contract, your enquiry will receive fast-track attention from our back-office staff and the technical support team.
When asking for support, always remember to have the product type number, asset/serial number (if available), use scenario, and a description of the problem you have encountered. If you have software problems, screen shots are very helpful. The support team is available on the phone during local working hours.
Software maintenance and support contracts (M1)
Our support contracts keep your system up to date and provide access to experts who will provide technical support when you need it
Extended warranty - hardware
An extended warranty is the easiest and most cost-effective way to protect your investment. Here are just some of the many benefits
Service contracts for LDS shaker systems
A planned maintenance schedule and service agreement is the most effective way to manage costs and reduce downtime for vibration test systems.